The NextGen Patient Portal (formally known as NextMD) is our secure patient portal. It gives you a way to contact our office about non-urgent requests through a secure web portal.
No. This system uses a secure web portal (website) to send messages to your doctor and doctor’s support staff directly to our electronic health record system. This allows staff to view your request alongside your electronic chart.
Remember that all login information (username, password and security question answer) is case sensitive. Make sure that you are entering the information in the same case that you created your login. If you still cannot login, go to www.NextMD.com and click on “Need help with your username and password?” link. Use the options listed for login information retrieval.
If you are still experiencing problems, contact our office.
Lifeline Medical Associates takes your privacy very seriously. The tokens expire within 30 days as a security measure. If your token has expired, you may request a new token by contacting our office and completing our verification process. Once your identity has been verified, another token will be generated for you.
All lab results must be viewed by your care provider before they can be shown on your account. You will also need to request your health record by going to the My Chart tab and selecting Request Health Record to request your “PHR” to get the most up-to-date records transferred to your account.
Patients should allow at least two business days to receive a response to their message. However, it is common for our physicians and staff to reply more promptly.
To get the most up-to-date records in your account, you must first request your health record by going to the My Chart tab and selecting Request Health Record to request your “PHR.” Please note that there is often a delay before your records become available after you submit your request. A notification will be emailed to you when it’s ready for viewing.
Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 30 minutes.
Contact the office and let them know your email address has changed. They will update your patient portal email address. Once updated, you will start receiving notifications to your new address.
The email notification was likely lost in your Spam filter. Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam. Even if the notification was lost, any messages or documents that were sent via the NextGen Patient Portal can be retrieved by logging into NextMD and reviewing your inbox.