What is the NextGen Patient Portal?

The NextGen Patient Portal (formally known as NextMD) is our secure patient portal.  It gives you a way to contact our office about non-urgent requests through a secure web portal.

Is the NextGen Patient Portal the same as email?

No.  This system uses a secure web portal (website) to send messages to your doctor and doctor’s support staff directly to our electronic health record system.  This allows staff to view your request alongside your electronic chart.

I have forgotten my User Name/ Password, how can I retrieve it?

Click here to reset your username and/or password, or go to www.nextmd.com and click on “Need help with your username or password?” link. Use any of the options. 

My User Name, Password, or Security Question Answer is not working. I know I entered it correctly. What do I do?

Remember that all login information (username, password and security question answer) is case sensitive.  Make sure that you are entering the information in the same case that you created your login.  If you still cannot login, go to www.NextMD.com and click on “Need help with your username and password?” link. Use the options listed for login information retrieval.

If you are still experiencing problems, contact our office.

I have lost my token/My token is more than 30 days old and the website won’t take it. What should I do?

Lifeline Medical Associates takes your privacy very seriously.  The tokens expire within 30 days as a security measure.  If your token has expired, you may request a new token by contacting our office and completing our verification process.  Once your identity has been verified, another token will be generated for you.

Why can’t I see my lab results?

All lab results must be viewed by your care provider before they can be shown on your account. You will also need to request your health record by going to the My Chart tab and selecting Request Health Record to request your “PHR” to get the most up-to-date records transferred to your account.

How quickly can I expect a response to my message?

Patients should allow at least two business days to receive a response to their message.  However, it is common for our physicians and staff to reply more promptly.

Why is information missing from my Patient Portal Account?

To get the most up-to-date records in your account, you must first request your health record by going to the My Chart tab and selecting Request Health Record to request your “PHR.”  Please note that there is often a delay before your records become available after you submit your request. A notification will be emailed to you when it’s ready for viewing.

I have been locked out of my account, how can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 30 minutes.

I have a new email address, how can I change it?

Contact the office and let them know your email address has changed. They will update your patient portal email address. Once updated, you will start receiving notifications to your new address.

My doctor said she sent me a NextMD message, but I never received an email letting me know that a message was available. What should I do?

The email notification was likely lost in your Spam filter.  Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam.  Even if the notification was lost, any messages or documents that were sent via the NextGen Patient Portal can be retrieved by logging into NextMD and reviewing your inbox.