The following are the most frequently asked questions we receive across the Lifeline Medical Associates network of practices. Whether you are a potential, new or existing patient, we strive to listen to your needs and answer any questions that you may have.

Why chose a Lifeline Medical Associates provider?

Lifeline Medical Associates is an exceptional network of over 100 physicians, nurse practitioners and certified nurse midwives, who collectively strive to set a new standard for women’s care. We made a proactive decision to work together due to the benefits it brings our patients. From knowledge sharing and best practices to cost savings and increased efficiencies through a centralized business office, we can stay focused on what we do best and make a direct impact on the accessibility, affordability and overall quality of healthcare. When you choose a Lifeline provider, you can be assured that your needs come first and we will see you through every health milestone and moment. Located throughout New Jersey, you can find a provider who is the best fit for you.

What should I expect on my first visit?

What you should expect depends upon the reason for your visit. It could be the first time you seek gynecologic care, the discovery you are newly pregnant, the need to address pelvic health issues or the desire to find a new provider after just moving into the area. Regardless of why you are coming to Lifeline Medical Associates, what you should always expect is to feel welcomed in a warm manner, feel comfortable in any area of our facility or office, and feel you have received the respect and attention you deserve. We will prepare you as much as possible before you arrive, so that from the moment you step through our doors to the time you leave, you are confident that you are receiving the best care possible.

What insurances does Lifeline accept?

Lifeline care centers accept a long list of insurances and we are continuously working with insurance payers to offer the best rates possible. Affordability and accessibility to superior healthcare is what drives these efforts.

Each Lifeline care center has a complete list of accepted insurance plans specific to the services they provide. Please contact your care center to confirm your insurance eligibility and ask any questions.

Does Lifeline Medical have a Patient Portal?
Yes, Lifeline Medical partners with NextGen to provide a secure and comprehensive portal for our patients to have for their use.
What are the regular office hours? Do you offer any evening or weekend hours?

Every Lifeline care center has designed their own appointment hours to be convenient for their patients. There are some care centers that do offer evening and/or weekend hours. Please visit our care center websites directly to learn about their appointment times and locations.

Do any of the Lifeline practices speak different languages?

Yes, many of our Lifeline practices and care centers have trained staff who speak a variety of different languages. Please contact the care center of your choice directly to see how they can help you in this matter.

What hospitals are Lifeline providers affiliated with?

Lifeline providers and care centers are located throughout New Jersey, so they are affiliated with many different hospitals. Lifeline providers work closely with the top hospitals in their area to provide high quality and convenient service to our patients. It is always best to confirm directly with your Lifeline care center of choice to see which hospitals or medical centers they partner with for patient care.

What is the cancelation policy?

Our Lifeline care centers kindly request that any scheduled appointment should be canceled within 24 hours of the arrival time. We do, however, understand that unexpected issues arise, so please call the Lifeline care center directly at your first opportunity to cancel or reschedule.

Who do I contact if I have questions regarding billing or insurance?

Please contact our Customer Service team at 800-845-2785, and they would be happy to assist you with any billing or insurance need. If you need to mail your payment, please send to the following:

Lifeline Medical Associates Billing
P.O. Box 5190
Parsippany, NJ 07054-6190
What are acceptable forms of payment?

Lifeline Medical Associates accept checks and credit cards including Visa, MasterCard, Discover and American Express.

Are my medical records kept confidential? How do I receive a copy of my records?

Keeping your medical records safe and confidential is of the utmost importance to Lifeline Medical Associates. We have invested in state-of-the-art technology to not only make access to your medical records secure, but also to make it convenient to share it directly with you or a physician of your authorization. Please contact your Lifeline care center directly and they will provide you with the necessary paperwork to confidently and privately send you a copy of your medical records.

Still have a question? We welcome any additional questions that you may have.

Please contact our office or the care center of your choice, and let us know how we can further help you.