Lifeline FAQ

Lifeline FAQ

The following are the most frequently asked questions we receive across the Lifeline Medical Associates network of practices. Whether you are a potential, new or existing patient, we strive to listen to your needs and answer any questions that you may have.

Lifeline Medical Associates is an exceptional network of over 100 physicians, nurse practitioners and certified nurse midwives, who collectively strive to set a new standard for women’s care. We made a proactive decision to work together due to the benefits it brings our patients. From knowledge sharing and best practices to cost savings and increased efficiencies through a centralized business office, we can stay focused on what we do best and make a direct impact on the accessibility, affordability and overall quality of healthcare. When you choose a Lifeline provider, you can be assured that your needs come first and we will see you through every health milestone and moment. Located throughout New Jersey, you can find a provider who is the best fit for you.

What you should expect depends upon the reason for your visit. It could be the first time you seek gynecologic care, the discovery you are newly pregnant, the need to address pelvic health issues or the desire to find a new provider after just moving into the area. Regardless of why you are coming to Lifeline Medical Associates, what you should always expect is to feel welcomed in a warm manner, feel comfortable in any area of our facility or office, and feel you have received the respect and attention you deserve. We will prepare you as much as possible before you arrive, so that from the moment you step through our doors to the time you leave, you are confident that you are receiving the best care possible.

Lifeline care centers accept a long list of insurances and we are continuously working with insurance payers to offer the best rates possible. Affordability and accessibility to superior healthcare is what drives these efforts.

Each Lifeline care center has a complete list of accepted insurance plans specific to the services they provide. Please contact your care center to confirm your insurance eligibility and ask any questions.

Yes, Lifeline Medical partners with NextGen to provide a secure and comprehensive portal for our patients to have for their use.

Every Lifeline care center has designed their own appointment hours to be convenient for their patients. There are some care centers that do offer evening and/or weekend hours. Please visit our care center websites directly to learn about their appointment times and locations.

Yes, many of our Lifeline practices and care centers have trained staff who speak a variety of different languages. Please contact the care center of your choice directly to see how they can help you in this matter.

Lifeline providers and care centers are located throughout New Jersey, so they are affiliated with many different hospitals. Lifeline providers work closely with the top hospitals in their area to provide high quality and convenient service to our patients. It is always best to confirm directly with your Lifeline care center of choice to see which hospitals or medical centers they partner with for patient care.

Our Lifeline care centers kindly request that any scheduled appointment should be canceled within 24 hours of the arrival time. We do, however, understand that unexpected issues arise, so please call the Lifeline care center directly at your first opportunity to cancel or reschedule.

Please contact our Customer Service team at (800) 845-2785, and they would be happy to assist you with any billing or insurance need. If you need to mail your payment, please send to the following:

Lifeline Medical Associates Billing
100 Campus Drive, Suite 405
Florham Park, NJ 07932

Make Payment

Lifeline Medical Associates accept checks and credit cards including Visa, MasterCard, Discover and American Express.

Keeping your medical records safe and confidential is of the utmost importance to Lifeline Medical Associates. We have invested in state-of-the-art technology to not only make access to your medical records secure, but also to make it convenient to share it directly with you or a physician of your authorization. Please contact your Lifeline care center directly and they will provide you with the necessary paperwork to confidently and privately send you a copy of your medical records.

Please contact our office or the care center of your choice, and let us know how we can further help you.

Patient Reviews

Overall patient rating for Lifeline Medical Associates:

Pap Smear

Front desk receptionist lost the 5 star rating because she was not 5 star

Annual Well Woman Exam

Check-in process repetitive - I completed pre-checkin on line in advance and then had to complete the same process via the kiosk when I arrived. I was then asked to complete a questionnaire.

Annual Well Woman Exam

Ashley August is the best. Always quick, easy and makes it comfortable to talk

Annual Well Woman Exam

Thankful for the digital experience here FINALLY. Wait times got so much better during covid but this appointment we were back to the old days with a 45+ minute wait. Things happen and I'm sure there was a good reason and everyone was apologetic. I just want is a heads up if they're running behind so I can arrive at the right time and not sit around that sad waiting room wondering when I'll be called. QR code somewhere else for check in would be helpful too because I waited a while to check in since another patient was filling out her paperwork at the receptionist window when I could have been filling things out right when I arrived.

Gynecological Exams

De Jimenez was good, just had to wait a little longer then anticipated

Annual Well Woman Exam

Quick and thorough

Annual Well Woman Exam

Doctor was pleasant, exam was thorough.

Annual Well Woman Exam

When I arrived for my appointment for 9 am it was not on the schedule. I made this appointment 4 months ago. It turns out there were other patients as well whose appointments were not on the schedule, and new patients were rescheduled. Apparently, there was a computer conversion and the appointments were not switched over and the staff were not aware. They were able to fit me in and I am grateful for that. The Staff and Dr. Canova were, as usual, lovely. My complaint would be with the managing of administrator who let this happen

Annual Well Woman Exam

They switched to a new system and I was there for almost 2 hours. But the staff and Kelsey are always amazing. So 5 stars to them.

Gynecological Exams

Questions answered, discussion of overall health

Office Visit / Follow-up

Friendly staff, no waiting time. It feels like the doctor is listening to you and not rushing through to get to the next appt.

Annual Well Woman Exam

Thorough exam and time devoted to my appointment

Annual Well Woman Exam

Kelly is so great. Easy to talk to, very calming and overall a wonderful practitioner.

Annual Well Woman Exam

Dr. Bissinger and his staff are amazing. They are professional, kind, prompt and always helpful.

Annual Well Woman Exam

The staff is friendly and sets you at ease. Dr. Hersh spent time with her exam and answering my questions.

Annual Well Woman Exam

Prompt and courteous service

Gynecological Exams

I love Dr. Proctor she takes her time and explains everything. She is a great doctor!

Annual Well Woman Exam

Dr. Grimes always makes you feel comfortable.

Annual Well Woman Exam

Dr. Dreshner is an amazing dr!

Pap Smear

Great office staff and Dr Sun