Lifeline FAQ

Lifeline FAQ

The following are the most frequently asked questions we receive across the Lifeline Medical Associates network of practices. Whether you are a potential, new or existing patient, we strive to listen to your needs and answer any questions that you may have.

Lifeline Medical Associates is an exceptional network of over 100 physicians, nurse practitioners and certified nurse midwives, who collectively strive to set a new standard for women’s care. We made a proactive decision to work together due to the benefits it brings our patients. From knowledge sharing and best practices to cost savings and increased efficiencies through a centralized business office, we can stay focused on what we do best and make a direct impact on the accessibility, affordability and overall quality of healthcare. When you choose a Lifeline provider, you can be assured that your needs come first and we will see you through every health milestone and moment. Located throughout New Jersey, you can find a provider who is the best fit for you.

What you should expect depends upon the reason for your visit. It could be the first time you seek gynecologic care, the discovery you are newly pregnant, the need to address pelvic health issues or the desire to find a new provider after just moving into the area. Regardless of why you are coming to Lifeline Medical Associates, what you should always expect is to feel welcomed in a warm manner, feel comfortable in any area of our facility or office, and feel you have received the respect and attention you deserve. We will prepare you as much as possible before you arrive, so that from the moment you step through our doors to the time you leave, you are confident that you are receiving the best care possible.

Lifeline care centers accept a long list of insurances and we are continuously working with insurance payers to offer the best rates possible. Affordability and accessibility to superior healthcare is what drives these efforts.

Each Lifeline care center has a complete list of accepted insurance plans specific to the services they provide. Please contact your care center to confirm your insurance eligibility and ask any questions.

Yes, Lifeline Medical partners with NextGen to provide a secure and comprehensive portal for our patients to have for their use.

Every Lifeline care center has designed their own appointment hours to be convenient for their patients. There are some care centers that do offer evening and/or weekend hours. Please visit our care center websites directly to learn about their appointment times and locations.

Yes, many of our Lifeline practices and care centers have trained staff who speak a variety of different languages. Please contact the care center of your choice directly to see how they can help you in this matter.

Lifeline providers and care centers are located throughout New Jersey, so they are affiliated with many different hospitals. Lifeline providers work closely with the top hospitals in their area to provide high quality and convenient service to our patients. It is always best to confirm directly with your Lifeline care center of choice to see which hospitals or medical centers they partner with for patient care.

Our Lifeline care centers kindly request that any scheduled appointment should be canceled within 24 hours of the arrival time. We do, however, understand that unexpected issues arise, so please call the Lifeline care center directly at your first opportunity to cancel or reschedule.

Please contact our Customer Service team at (800) 845-2785, and they would be happy to assist you with any billing or insurance need. If you need to mail your payment, please send to the following:

Lifeline Medical Associates Billing
100 Campus Drive, Suite 405
Florham Park, NJ 07932

Make Payment

Lifeline Medical Associates accept checks and credit cards including Visa, MasterCard, Discover and American Express.

Keeping your medical records safe and confidential is of the utmost importance to Lifeline Medical Associates. We have invested in state-of-the-art technology to not only make access to your medical records secure, but also to make it convenient to share it directly with you or a physician of your authorization. Please contact your Lifeline care center directly and they will provide you with the necessary paperwork to confidently and privately send you a copy of your medical records.

Please contact our office or the care center of your choice, and let us know how we can further help you.

Patient Reviews

Overall patient rating for Lifeline Medical Associates:

Pap Smear

He did everything with ease and kept my mind off the exam while still being thorough!

Pap Smear

Timely and all questions answered

OB Care

Dr Russo has been one of the most amazing, caring, doctors through all my medical issue.

Annual Well Woman Exam

Dr Russo always takes the time to ask about how I am doing and always shows concern. Never feel rushed. He is very kind.

Childbirth / Labor & Delivery

Dr. Culen and entire team at Morristown OB has been attentive and compassionate throughout my pregnancy, delivery and postpartum care. I couldn’t have asked for a better team.

Annual Well Woman Exam

I have been a patient of Dr. Bani Sarma for almost 2 decades now. She is a great doctor who is very knowledgeable, kind and thorough.

Annual Well Woman Exam

Staff and Dr. Larkin ask good, thorough questions and take the time they need to be sure everything is OK. Their attention to detail is excellent.

Post-Partum Appointment

Quick and knowledgable!

Annual Well Woman Exam

Wait time was good. Staff was courteous and professional. Doctor was patient, professional and thorough.

Birth Control Consultation

Courtney is kind compassionate and knowledgeable.

Gynecological Problem Visit

Everyone I dealt with was professional and very friendly. Very comforting

Pap Smear

Love Dr Bowers! She makes personal connections to her patients. She was through and knowledgeable

Pap Smear

I felt very comfortable, calm, and taken care of. Courtney and her assistant were so friendly, thorough, and nice!

Lab Work

I love Dr. Russo but the wait time is always a problem,

Annual Well Woman Exam

Melissa and the staff are always wonderful. I started off with Dr Kean Chong 22 years ago. I have had nothing but a wonderful experience.

Annual Well Woman Exam

Nancy answered my questions and provided my annual exam. She was running a bit late due to child care issues. While she was pleasant (and always is), the support staff were unfriendly - no smiles, no good mornings, finger pointing (check-out window was closed, instead of opening it and saying how may I assist, the woman simply pointed to where I needed to be).

Annual Well Woman Exam

Dr. Manzi is easy going which created a stress free atmosphere and the experience was nice and quick.

Annual Well Woman Exam

Ashley is always so easy to talk to and makes you feel comfortable at the appointment.

Annual Well Woman Exam

Dr Hersh is just the best

Annual Well Woman Exam

Quick visit and minimal wait time